Data Privacy policy RGPD

Privacy Policy.

By providing us with your personal data, you are deemed to have read this document. Similarly, if you provide us with personal data relating to another person, you are deemed to have discussed the content of our privacy policy with that person and to have obtained their consent for the transfer of their data.

This notice may be amended, for example in the event of changes to our services or applicable law. We therefore recommend reading it regularly. The latest version is always available on our website.

Last updated: 11/05/2018

  1. Data Controller

Your data is processed by KEYMOLEN AGRI SA

Contact address: Route de Bruxelles, 47, 1430 Rebecq

Phone: 067/63 64 07

Email address: info@keymolen-agri.com

Data protection officer: Keymolen Sophie

  1. Who does our data protection policy apply to?

This privacy policy applies to all our customers (former or new), all our prospects, all persons whose data we have recorded in the context of a sale, offer, rental or service, or who have shown an interest in our products or services.

  1. What categories of data do we process?

Depending on our relationship and the information you have provided us, we may process the following types of data:

Natural persons:

  • Last name and first name
  • Postal address
  • Landline and/or mobile phone number
  • Email address
  • VAT number (if self-employed and an invoice with VAT is established, or for consultations carried out as part of legal and public verification processes such as the Crossroads Bank, etc.)

Legal entities and/or companies:

  • Company trade name
  • Legal form
  • Company number and/or VAT number
  • Postal address
  • Landline and/or mobile phone number
  • Email address

Contact persons:

  • Last name and first name
  • Landline and/or mobile phone number
  • Email address
  • Position within the company (manager, accountant, sales representative, technician,…)

Vehicles and/or machines:

  • The brands, models, chassis numbers and licence plate numbers of machines and vehicles (whether repaired or sold by us) in the possession of the aforementioned persons (natural or legal persons or companies), in order to maintain the history and track repairs and/or maintenance
  • Information relating to the order and/or purchase of these machines and/or vehicles
  • The type of repairs and/or maintenance
  • The dates of purchases and/or repairs
  • Any returns
  • Rental dates, delivery location, type of equipment rented
  • Payment status, payment-related data,…

We may also record responses or comments about purchased products that we receive from you as part of satisfaction surveys or market research, or any complaints you send us, for internal use.

Information from third parties

We may also collect or receive information about you from a manufacturer or supplier, from companies specialising in external database trading, or from data collected via professional pages, in order to update your data, send you personalised advertising, or at the request of a partner asking us to carry out an intervention on your behalf.

You can always contact us to find out how we received your personal information. Where possible, we record the date on which personal data was communicated to us and/or the date on which changes were made to that data and their nature.

As a reminder, any consent given may be withdrawn at any time by contacting us in accordance with the procedure set out in point « 8. What are your rights? How can you exercise them? »

Automatically linked information

When you visit our website or our online shop, if you are active on social media or « like » the KEYMOLEN AGRI page, we may record certain information such as your preferences or cookies.

  1. For what purpose do we use your personal data and what is the legal basis for these processing activities?

In accordance with the law of 8 December 1992 on the protection of privacy and its amendments, when we collect data about you, this is done with the following concrete objectives in mind:

With your consent (legal basis: Article 6a of the privacy regulations):

  • If you send us a question via our website or by email
  • For sending newsletters you have subscribed to, or to manage your participation in our commercial promotions or competitions

In the context of requests for quotes or the performance of your contract (legal basis: Article 6b of the privacy regulations):

  • In the context of creating, accepting and tracking your order / request / purchase / quote, general customer management, after-sales service
  • In the context of maintenance, troubleshooting and repairs of your vehicles / machines
  • For accounting purposes (invoicing, credit notes, debt collection, debt recovery or transfer, preparation of balance sheets, preparation of account reports,…)
  • For the management of disputes and legal proceedings, and the protection of our rights in general
  • To combat potential fraud, offences and violations and ensure the management of any disputes and legal proceedings

To comply with the legal obligations to which we are subject (legal basis: Article 6c of the privacy regulations):

We are also subject to tax and accounting obligations requiring the retention and transmission of certain data to accounting and tax authorities.

When processing is necessary to protect your vital interests or those of another natural person (legal basis: Article 6d of the privacy regulations):

If your vehicle has a defect, in order to be able to contact you urgently about it.

When we have a legitimate interest, in the context of our marketing activities. In this case, we always ensure a balance is maintained with respect for your privacy (legal basis: Article 6f of the privacy regulations):

  • To inform you about our products and services, possibly based on your marketing profile
  • To centralise, combine and enrich your data with useful information from external partners
  • To combat potential fraud, offences and violations and ensure the management of any disputes and legal proceedings
  1. Can your personal data be transferred to third parties?

Your data may be communicated to third parties in the following cases:

  • To our subcontractors in the context of services performed on our behalf (e.g. external call centres, advertising agencies, IT service providers, cloud services, repairs, after-sales service,…) and solely on the basis of our instructions.
  • To the manufacturers and producers of vehicles sold to you
  • To suppliers of the equipment sold
  • To commercial partners so that they may send you promotional offers, possibly based on your marketing profile.

Transfer of data outside the European Union

At present, there is no provision for your data to be transferred outside the European Union.

If your data were to be transferred outside the European Economic Area or outside the European Union, we would pay particular attention to the protection of your personal data in accordance with the obligations of the privacy regulations and the specific contractual obligations of this privacy policy.

  1. How long do we retain your data?

Your data is retained for 10 years after the last service, for legal, accounting or tax reasons.

Physical data that can be destroyed is destroyed; data that must be archived has restricted access.

Certain information may be retained as legal evidence in the context of a dispute.

  1. How do we protect your data?

Your data is processed in a confidential manner.

We take all necessary technical and organisational measures to ensure its security. Our staff with access to your data are made aware that they handle data protected by law, and their access to that data is limited to what is necessary to properly perform their duties.

  1. What are your rights? How can you exercise them?

In accordance with privacy regulations, you have a right of access to your data. You also have the right to rectification of your data, i.e. to ask us to correct inaccurate information about you or to complete incomplete information.

You also have the right to request erasure in the cases listed by law.

In the event of a dispute regarding the processing of your data, you may request restriction of processing until the dispute is resolved.

Finally, you have the right to data portability. In this case, we will transfer your data to the recipient of your choice.

Your right to object

At any time and without justification, you have the right to object to the processing of your data for direct marketing purposes and to the use of marketing profiles based on your data. You also have the right to object to the transfer of your data to third parties for the same direct marketing purposes.

To exercise these rights:

You must send us a written request, accompanied by proof of your identity, to the following address: KEYMOLEN AGRI SA - Route de Bruxelles, 47, 1430 Rebecq or to the following email address: sophie@keymolen-agri.com

Your request will be processed within 30 days, from the moment we are in possession of all the elements necessary to process your request. If your request is complex, this period may be extended by a maximum of two months, but we will inform you of this in advance.

You also always have recourse to the Commission for the Protection of Privacy at the address commission@privacycommission.be

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